Thanks for purchasing our products at El-masry.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. You are responsible for the return shipping
Elmasry will not accept responsibility for items where an incorrect Delivery address has been provided .if the carrier has attempted delivery unsuccessfully on more than one occasion, the items will be returned to our warehouse and refund will exclude the delivery cost.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.